Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction
by William Byham
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Book Summary Information
Author: William ByhamContributor: Jeff Cox
Reader: Don Batcher
Edition: Audio Cassette
Audio: English (Original Language); English (Unknown); English (Published)
Format: Abridged, Audiobook
Published: 1991-01-09
ISBN: 0679400427
Publisher: Random House Audio
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Book Reviews of Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction
Book Review: Good Read for Managers
Summary: 5 Stars
I am a Human Resources Manager. We gave this book to all of the staff managers as a mandatory read. The discussion that took place was great, each manager brought something to the table on how they saw themsevles and real situations in this book. The book is written in such a way that it is an easy read with humor but is still shows the serious side of how we view teamwork. We are now making this book available to all the first line supervisors and support staff.
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Summary of Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction
Taking the concept of empowerment from theory to practical application, Byham demonstrates that when employees feel they are recognized for personally contributing to an organization's success, then the organization becomes stronger.Management Books
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