When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market
by John Yokoyama, Joseph Michelli
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Book Summary Information
Author: John Yokoyama, Joseph MichelliEdition: Hardcover
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2004-08-04
ISBN: 1401300618
Number of pages: 176
Publisher: Hyperion
Book Reviews of When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market
Book Review: Managers required reading
Summary: 5 Stars
We make our profit off of the products we market...what we sell is our service. A culture of customer service first, and seperating our company from the pack needs to be driven from the top down...but it is the line managers that have to most influence on our customer facing associates. When fish fly...gives our managers a look at reality with real examples of what they can do to influence their teams.
Summary of When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market
n this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.Workplace Books
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