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 Raving Fans: A Revolutionary Approach To Customer ServiceBest Price: $2.99 By definition, a "raving fan" is a customer that is so happy with your company that... |  Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less TimeBest Price: $8.55 I've read a few reviews here that claim that Brian Tracy's "Eat That Frog" is useless... |  The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and SpeedBest Price: $8.49 It is a handy reference book that packed with tools and key points. In view of its approach and... |  Six Sigma for DummiesBest Price: $8.11 The author does not get into statistcs - a fundemental part of a true six sigma program. |  The Complete Idiot's Guide to Lean Six Sigma (Complete Idiot's Guide to)Best Price: $11.54 Of all the titles on lean six sigma, this is one of the few that delivers on the promise of a... |
 What is Lean Six SigmaBest Price: $4.78 This book is an excellent primer for people considering instituting the Lean Six Sigma process... |  The Memory Jogger IIBest Price: $5.53 Everything about this amazing guide is RIGHT from it's convenient size to its comprehensive... |  The Lean Manufacturing Pocket HandbookBest Price: $6.95 I am preparing for LEAN certification by SME (Society of Manufacturing Engineering). I have... |  The Handbook of Program ManagementBest Price: $27.23 The book is a very useful and pragmatic approach to Program Management. He provides real world... |  Essentials of Supply Chain Management, 2nd EditionBest Price: $18.61 This book provides a good, concise overview that points the way for additional reading. It... |
 Extreme Toyota: Radical Contradictions That Drive Success at the World's Best ManufacturerBest Price: $14.49 To an outsider, Toyota is hard to understand. The company moves forward gradually while also... |  The Kaizen Pocket HandbookBest Price: $7.95 I love having this handy pocket handbook available for quick references. Shipping was quick and... |  Sales and Marketing the Six Sigma WayBest Price: $12.87 Sales and Marketing the Six Sigma Way is a great conceptual introduction to Six Sigma. Six... |  Out of the CrisisBest Price: $24.29 Written in 1982, this book was the author's attempt to help America out of its crisis. You may... |  The New Lean Pocket Guide XLBest Price: $12.95 The New Lean Pocket Guide XL is a great addition to our training materials. This larger size,... |
 Get There Early: Sensing the Future to Compete in the PresentBest Price: $8.74 Get There Early is an important book. In this age of volitility, uncertainty, complexity and... |  Six Sigma Workbook For Dummies (For Dummies (Business & Personal Finance))Best Price: $10.46 Great first primer on Six Sigma - just what you would expect from the Dummies series. Got it... |  Coaching Knock Your Socks Off ServiceBest Price: $4.85 This is a superb book. I recommend it to everyone. It has a delightful fun tone about it, easy... |  The Toyota Way: 14 Management Principles from the World's Greatest ManufacturerBest Price: $16.59 This is an excellent book to uncover the beautiful simplicity of the Toyota Production System. ... |  Six Sigma Memory Jogger II: A Pocket GuideBest Price: $10.61 The Six Sigma Memory Jogger is a compact comprehensive reference guide for Six Sigma work. I... |
 Managing for Quality and Performance Excellence (with CD-ROM)Best Price: $139.99 Honestly, unless you want to pore through every major modern quality system (ie ISO, Baldridge)... |  Improving Healthcare Using Toyota Lean Production Methods: 46 Steps for Improvement, Second EditionBest Price: $30.24 What differentiates this book from other healthcare improvement books is that it is the only... |  The Logical Thinking Process: A Systems Approach to Complex Problem SolvingBest Price: $67.20 If you are serious about solving your difficult problem, there is no better starting point than... |  Project Management: A Managerial ApproachBest Price: $92.58 I don't recommend this book. The two authors don't blend well. The terminology seems to... |  Root Cause Analysis: Simplified Tools and Techniques, Second EditionBest Price: $37.80 If you are looking for a basic, easy to comprehend text on problem-solving in your business or... |
 Lean Six Sigma : Combining Six Sigma Quality with Lean Production SpeedBest Price: $17.90 Yes, you cannot judge a book by it's cover, but this book did not deliver on my expectations. If... |  Establishing a System of Policies and ProceduresBest Price: $8.94 I just took a job as an operations analyst at a small startup company. Rather than handing me a... |  The New Economics for Industry, Government, Education - 2nd EditionBest Price: $19.47 After reading the "New Economics" by W. Edwards Deming I was very surprised. Mr.... |  Reinventing Project Management: The Diamond Approach to Successful Growth & InnovationBest Price: $19.67 Excellente Book. For every body ineterested in this subject or related with project management... |  Facilitation at a Glance!: A Pocket Guide of Tools and Techniques for Effective Meeting FacilitationBest Price: $5.99 I received this book as part of a facilitation course. It has become a constant compaion for me... |
 What Is Six Sigma?Best Price: $2.97 While not the sort of book you want to spend an evening with, it is the sort of book for one to... |  Deming management methodBest Price: $1.49 It is said that we stand on the shoulders of giants. Giants like Frederick Taylor, the Toyoda... |  Discovering the Soul of Service: The Nine Drivers of Sustainable Business SuccessBest Price: $4.69 I recently re-read this book (1999) and Berry's previously published On Great Service (1996),... |  The Mind Of The Strategist: The Art of Japanese BusinessBest Price: $5.93 Indeed, this book was written by the famous McKinsey's Japanese consultant for quite a long... |  The Black Belt Memory Jogger: A Pocket Guide for Six Sigma SuccessBest Price: $10.51 Hi, This is real handy stuff.If you need quick solid reference, i recommend this to anyone. This... |
 Six Sigma Pricing: Improving Pricing Operations to Increase Profits (Six Sigma)Best Price: $23.82 Six Sigma Pricing: Improving Pricing Operations to Increase Profits (Six Sigma) I would... |  Best Practices in Lean Six Sigma Process ImprovementBest Price: $24.89 Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma... |  Principles of Project FinanceBest Price: $75.95 Good book with the basic information you need to know about the topic. However, it's expensive. |  Schaum's Outline of Operations ResearchBest Price: $7.99 Very good classical book for operational research. I would like to find informations about value... |  Quality on Trial: Bringing Bottom-Line Accountability to the Quality EffortBest Price: $4.95 Dr. Dee Gaeddert and Dr. Maynard Howe are co-authors of this book. The description names them... |
 Earn What You Deserve: How to Stop Underearning & Start ThrivingBest Price: $3.67 Jerry Mundis makes an interesting case for treating poverty like drug and alcohol addiction. ... |  The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass Business and Management Series)Best Price: $31.57 The authors have done a tremendous job of codifying a great amount of knowledge into an elegant... |  The 5S Pocket GuideBest Price: $5.80 The book represents a comprehensive approach to the 5 s system. Very helpful in an overall sense. |  The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools (Big Book Series)Best Price: $11.93 Not very practical and very difficult to be able to implement. Could have been alot simpler -... |  Value Stream ManagementBest Price: $43.27 VSM books shows interesting process to apply modern control thinking to production. However,... |
 Quality Control for Dummies (For Dummies (Business & Personal Finance))Best Price: $7.93 I helped implement TQM (Total Quality Management) back in the 1990's at an industrial... |  Data Quality AssessmentBest Price: $37.62 My business, Northwest Database Services, has cleaned clients' data for over 20 years. In all... |  The Product Manager's Field Guide : Practical Tools, Exercises, and Resources for Improved Product ManagementBest Price: $14.60 This is a very good book if you are new to product management or are making a career switch from... |  Time Power: A Proven System for Getting More Done in Less Time Than You Ever Thought PossibleBest Price: $3.97 I see alot of familiar material from other authors in this book. Time Power by Dr. Charles Hobbs... |  Introduction to Security, Seventh EditionBest Price: $39.50 It is an OK introduction to security. It covers many aspects. Some chapters have too many... |
 Total Quality: Management, Organization and StrategyBest Price: $44.97 This text was required for a recent college course I took. There is a lot of great information... |  Quality Management DemystifiedBest Price: $11.20 This book describes all of the aspects of Quality Management including Quality Assurance,... |  ISO 9001, The Standard InterpretationBest Price: $19.77 A quick read and easy to follow manual. The explanations and straight forward approach to the... |  Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification (Six Sigma)Best Price: $29.99 This book is perfect for a first six sigma book. There are no negative points. |  ISO 9001: 2000 For Small BusinessesBest Price: $26.87 We are a small LLC corporation, a medical device testing lab, and have found Mr. Tricker's book... |
 The Lean Manufacturing Employee Training ManualBest Price: $14.25 This book is a great basic lean book, and training manual. Very well laid out, and clear. |  Foundations of Operations Management and Student CDBest Price: $75.00 This book is totally hopeless. It's almost as if the authors wrote this with the itention of... |  Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our LivesBest Price: $5.89 This book is heavily tied to its bestselling predecessor and therefore offers little excitement.... |  Customer Loyalty: How to Earn It, How to Keep ItBest Price: $12.79 This text is required for my Master of Science in Quality Assurance course. This text gives a... | |
See also for Total Quality Management Books