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 Spreadsheet Modeling and Decision Analysis (with CD-ROM and Microsoft Project 2003 120 day version)Best Price: $65.00 This book was received in a timely fashion and Amazon is continuing to make sure their customers... |  Decision Support and Business Intelligence Systems (8th Edition)Best Price: $17.56 Appropriate for all courses in Decision Support Systems (DSS), computerized decision making... |  VBA for Modelers: Developing Decision Support Systems Using Microsoft? Excel (with VBA Program CD-ROM)Best Price: $74.78 I have an earlier edition of this book (when it was only 35 bucks.) And it tells you just what... |  Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications (Addison-Wesley Information Technology Series)Best Price: $43.99 I've never found these type of books all that useful (certainly not something you read cover to... |  Keys For Writers With Helpdesk With Cd Fourth EditionBest Price: $27.50 This is the most quickly referenced guide for MLA, APA, CBE, Chicago and CGOS documentation! A... |
 A Guide to Computer User Support for Help Desk and Support Specialists, Third EditionBest Price: $55.39 Excellent book. Good for anyone's collections. Helpful in help desk support. Well-written book.... |  The ASTD Handbook of Training Design and DeliveryBest Price: $41.98 This book is highly useful for anyone trying to get an exact sense of how the training industry... |  A Guide to Customer Service Skills for the Help Desk Professional, Second EditionBest Price: $49.84 This text has been completely revised to focus on new business topics such as trend analysis,... |  OLAP Solutions: Building Multidimensional Information SystemsBest Price: $34.26 I had high hopes for this book since I am a data miner who senses the need for alternatives to... |  Business IntelligenceBest Price: $16.90 I bought this book for an overall understanding of BI without wanting a deep dive into the... |
 The Compleat Guide to Day Trading StocksBest Price: $19.99 I have recently read two other books on day trading and they were much better, so I think the... |  PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and RepairBest Price: $15.00 For people who love computing but don`t want to be bogged down with techno-crap, this book is... |  The Counselor's HelpdeskBest Price: $64.99 Very well done. Concise explanations of a variety of counseling issues, theories, tools, and... |  Introduction to Help Desk Concepts and SkillsBest Price: $56.94 I am now graduating from school and looking back at this class, this book, I do not agree with... |  Running an Effective Help Desk, 2nd EditionBest Price: $27.75 Strong in case studies, surveying, outsourcing, metrics, prioritizing, support tools. |
 Decision Support Systems and Intelligent Systems (7th Edition)Best Price: $50.00 Not everyone will find this book as extremely useful as I did. The information contained within... |  Leo Laporte's PC Help Desk (Laporte Press)Best Price: $10.99 Leo Laporte's PC Help Desk is most helpful, filled with easy to understand explanations and... |  Microsoft SQL Server(TM) 2000 Analysis Services Step by Step (Dv-Dlt Fundamentals)Best Price: $8.93 Amazon delivered the book in the exact same condition as advertised. It came on time as well. I... |  Help Desk Practitioner's HandbookBest Price: $34.50 This book is packed with useful information that will make you a more well-rounded support... |  Support Vector Machines (Information Science and Statistics)Best Price: $76.45 This book explains the principles that make support vector machines (SVMs) a successful... |
 A Guide to Computer User Support for Help Desk & Support Specialists, Second EditionBest Price: $2.99 This title provides an overview of the knowledge, skills, and abilities necessary for employment... |  OSS Essentials: Support System Solutions for Service ProvidersBest Price: $129.98 It's the only public published book on BSS/OSS industry i can find. Reading all TMF's documents... |  Decision Making Support Systems: Achievements, Trends and Challenges for the New DecadeBest Price: $67.95 Excellent resource spanning both background material and the future of decision support systems.... |  Six Sigma for IT ManagementBest Price: $62.28 This is a unique publication, giving the application of the Six Sigma approach in combination... |  How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers (Computer Weekly Professional)Best Price: $53.86 I was incharge of starting up a new help desk. This book was definitely the wrong book for... |
 Open Source for the Enterprise: Managing Risks, Reaping RewardsBest Price: $8.99 "Open Source for the Enterprise" is a well thought out and methodical look into the... |  ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care ProfessionalsBest Price: $12.25 ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer... |  The Photoshop CS2 Help Desk BookBest Price: $10.87 This is the most under rated Photoshop book I've ever read! A technical wealth of information... |  ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem ManagementBest Price: $44.95 Fully revised for the latest exam release, this authoritative volume offers thorough coverage of... |  ArcView GIS Means BusinessBest Price: $5.46 one of the most readable introductions to this useful tool. you'll get inspired. i got this... |
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 Building & Managing a World Class IT Help DeskBest Price: $26.64 So basic it was insulting. I kept reading thinking the author would give more detail. Not sure... |  Handbook of Marketing Decision Models (International Series in Operations Research & Management Science)Best Price: $154.09 Marketing models is a core component of the marketing discipline. The recent developments in... |  The Rational Guide to Microsoft Office Business Scorecard Manager 2005 (Rational Guides)Best Price: $12.19 I've already recommended this to consultants, quite a tricky product to walk you through and... |  Microsoft Help Desk for Microsoft Windows 98 (Microsoft Help Desk)Best Price: $4.00 New Lower Price! The Microsoft Windows 98 operating system is the upgrade to Windows that... |  Classic Works of the Dempster-Shafer Theory of Belief Functions (Studies in Fuzziness and Soft Computing)Best Price: $180.54 This book brings together a collection of classic research papers on the Dempster-Shafer theory... |
 Intelligent Decision-making Support Systems: Foundations, Applications and Challenges (Decision Engineering)Best Price: $74.99 Decision-making Support Systems (DMSS) are computer-based systems that support individual or... |  Fleet Telematics: Real-time management and planning of commercial vehicle operations (Operations Research/Computer Science Interfaces Series)Best Price: $81.65 In the past 30 years, commercial transport traffic has more than doubled in both Europe and... |  ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care ProfessionalsBest Price: $2.55 I have a 10-year experience in the Call Center Industry. However, like many other Call center... |  A Guide to Help Desk Concepts, Second EditionBest Price: $23.27 I would recommend this book to all Help Desk and Support Managers. This book helped me a lot in... |  Software Management Approaches: Project Management Estimation, and Life Cycle SupportBest Price: $64.92 This book is a result of the European Experience Exchange (EUREX) project sponsored by the... |
 Rationalizing Medical Work: Decision Support Techniques and Medical Practices (Inside Technology)Best Price: $30.00 This was a book waiting to be written. Marc Berg discusses the turn to rationalization in... |  A Guide to Customer Service Skills for the Help Desk ProfessionalBest Price: $1.10 This book addresses the essence of support - people skills. State-of-the-art tools and... |  Tools for High Performance Computing: Proceedings of the 2nd International Workshop on Parallel Tools for High Performance Computing, July 2008, HLRS, StuttgartBest Price: $125.78 With the advent of multi-core processors, implementing parallel programming methods in... |  The Help Desk Audit: Blueprint for SuccessBest Price: $49.99 The introduction for this book says that, "The goal of the help desk audit is to explore... |  Apple Training Series: Mac OS X Help Desk Essentials (Apple Training)I used this book when studying for the ACHDS exam. While I passed without a problem, I do have... |
 Excel 2000 Answers!Best Price: $10.88 At last, an Excel book that provides help and solutions in less time than it takes to complete... |  Running an Effective Help DeskBest Price: $44.00 |  Risk Assessment, Modeling and Decision Support: Strategic Directions (Risk, Governance and Society)Best Price: $85.95 The papers in this volume integrate results from current research efforts in earthquake... |  Decision Support Systems EngineeringBest Price: $163.52 Provides a comprehensive discussion of the design and use of decision support systems. It... |  The Complete Help Desk GuideBest Price: $25.75 PROS: 1. Good source for someone looking to buy a call tracking system. 2. Good coverage of... |
 Support Vector Machines for Pattern Classification (Advances in Pattern Recognition)Best Price: $44.95 When you have data that is present in some n-dimensional space, you often want to make clusters.... |  Digital Terrain Modelling: Development and Applications in a Policy Support Environment (Lecture Notes in Geoinformation and Cartography) (Lecture Notes in Geoinformation and Cartography)Best Price: $157.69 This publication is the first book on the development and application of digital terrain... |  Service and Support Handbook (Help Desk Institute) |  Mac Answers!Best Price: $1.00 Bravo, Bob! I read this book from cover to cover and didn't do anything else until I finished.... | |
See also for Technical Support Books