Quality monitoring the web experience. (Call Center/CRM Management Scope).: An article from: Customer Interaction Solutions
by Oscar A. Alban
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Book Summary Information
Author: Oscar A. AlbanBrand: The Gale Group
Edition: Digital
Audio: English (Published)
Format: HTML
Published: 2002-05-01
ISBN: N/A
Number of pages: 7
Publisher: Technology Marketing Corporation
Summary of Quality monitoring the web experience. (Call Center/CRM Management Scope).: An article from: Customer Interaction Solutions
This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on May 1, 2002. The length of the article is 1920 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.Citation Details
Title: Quality monitoring the web experience. (Call Center/CRM Management Scope).
Author: Oscar A. Alban
Publication: Customer Interaction Solutions (Magazine/Journal)
Date: May 1, 2002
Publisher: Technology Marketing Corporation
Volume: 20 Issue: 11 Page: 40(3)
Distributed by Thomson Gale
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