QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
by John G. Miller
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Book Summary Information
Author: John G. MillerEdition: Hardcover
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2004-09-09
ISBN: 0399152334
Number of pages: 128
Publisher: Putnam Publishing Group
Book Reviews of QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
Book Review: QBQ
Summary: 2 Stars
I found QBQ to be very elementary reading. I read the book in an hour and found a couple of tidbits worth remembering. I was very disappointed overall in the book. For a manager looking for ideas it was little more than trite, rah, rah material. Because of the ease of reading and time spent reading it, you may find it worthwhile.
More QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life reviews:
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Summary of QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
Who Moved My Cheese? showed readers how to adapt to change.Fish! helped raise flagging morale.
Execution guided readers to overcome the inability to get things done.
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and clich?. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards
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