Performance Dashboards: Measuring, Monitoring, and Managing Your Business
by Wayne W. Eckerson
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Book Summary Information
Author: Wayne W. EckersonEdition: Hardcover
Published: 2005-10-14
ISBN: 0471724173
Number of pages: 320
Publisher: Wiley
Book Reviews of Performance Dashboards: Measuring, Monitoring, and Managing Your Business
Book Review: How to use information to energize your goals and strategy.
Summary: 5 Stars
Modern corporations collect vast amounts of data. Unfortunately, they too often mistake having massive amounts of data for having useful and actionable information. They are not the same thing. Even when a company knows how to transform data into usable information, there are still steps left to take that that information and make it accessible and usable throughout the organization in a manageable and coordinated way.
Wayne Eckerson explains how to use performance dashboards to display information on screens that help people do their job, understand where they are against the company's strategic objectives and goals, and give them the ability to drill down into the data as required by their job. These screens should be designed to be simple to read and understand (he says they should be designed with for a 12 year old), but empowering for their users.
There are three broad types of performance dashboards: Operational, Tactical, and Strategic. These must be handled differently, and I think the author does a great job in explaining how you should implement these. Each type gets a case study of a company that shows the reasons and methods for the implementation.
This book is for more for technical types, but it should also be looked at by the business types involved with driving and supporting such an initiative. I also appreciated Eckerson's emphasis on the a thaw between the usual tensions between the IT and Business teams.
A helpful and useful book.
Reviewed by Craig Matteson, Ann Arbor, MI
Summary of Performance Dashboards: Measuring, Monitoring, and Managing Your Business
Tips, techniques, and trends on how to use dashboard technology to optimize business performanceBusiness performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.
Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Tips, techniques, and trends on how to use dashboard technology to optimize business performance Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance. Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
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