IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review
by Howard Smith, Peter Fingar, Nicholas G. Carr
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Book Summary Information
Author: Howard Smith, Nicholas G. Carr, Peter FingarEdition: Paperback
Published: 2003-08
ISBN: 0929652355
Publisher: Meghan-Kiffer Press
Book Reviews of IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review
Book Review: BPM for Senior Managers
Summary: 5 Stars
A must read for senior managers wanting to justify the long term commitment of moving towards business process oriented architectures.
Also a great source of inspiration for the ones that, like me, need to constantly educate customers on the benefits of BPM and Business-Process-oriented information platforms.
The core of the book is about the rebuttal of an article argued that IT was not longer a key differentiator. Through the book, they introduce BPM and are able to prove their cases. More than ever, IT is a source of strategic competitiveness to the organization.
Concepts discussed in this book:
*Time is moving responsibilities from IT to Business Analyst. The same happened with the Spreadsheet and now it will happen with the Business Process.
*Enterprise will have portfolios of business processes constantly analyzed for performance from different angles
*BPM is not automation since human interaction can not be automated.
*Processes cast in stone (CRM, ERP, etc) can be as much of a liability as an asset.
*BPM is to IT what CAD/CAM is for manufacturing
*IT shouldn't be the owner of the business process.
*BPM is digitizing the process as data was in the 90s
*IT will become a provisionary of Business Processes
Summary of IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review
You've no doubt seen or heard talk of "IT Doesn't Matter" in the May 2003 issue of Harvard Business Review. It's one of those rare pieces of Harvard-speak that will be heard around the world, the likes of which hasn't been seen since HBR published Michael Hammer's "Reengineering Work: Don't Automate, Obliterate!" in 1990. As Bob Evans of Information Week reported, "Carr's unshakeable belief [that IT is now a commodity] leads him to a conclusion that's no doubt provocative, but also profoundly short sighted and dangerous." Has IT has reached the Winter of its life as an enabler of competitive advantage? Or is it Springtime, the season of growth for forward-thinking companies like GE, Dell, Wal-Mart and others determined to dominate their industries in the decade ahead? Read Smith & Fingar's critical analysis, and you decide.
Smith & Fingar are authors of the landmark book, Business Process Management: The Third Wave. They posit that a new approach to business automation centered on business process management, instead of the data-centric world of the past fifty years that Carr describes, portends the greatest growth opportunity companies have ever seen.
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