How Ritz-Carlton applies "TQM." (Ritz-Carlton Hotel Co.; total quality management)(includes related articles): An article from: Cornell Hotel & Restaurant Administration Quarterly
by Charles G. Partlow
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Book Summary Information
Author: Charles G. PartlowBrand: The Gale Group
Edition: Digital
Format: HTML
Published: 1993-08-01
ISBN: N/A
Number of pages: 21
Publisher: Cornell University
Summary of How Ritz-Carlton applies "TQM." (Ritz-Carlton Hotel Co.; total quality management)(includes related articles): An article from: Cornell Hotel & Restaurant Administration Quarterly
This digital document is an article from Cornell Hotel & Restaurant Administration Quarterly, published by Cornell University on August 1, 1993. The length of the article is 6128 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.From the supplier: The experience of the Ritz-Carlton in applying total quality management techniques shows the ability of those in the hotel industry to satisfy the rigorous requirements of the Malcolm Baldridge National Quality Award. Success is attributed to the involvement of top management in the effort, team work and empowerment of employees which supported the hotel management company's drive for quality improvement and customer satisfaction.
Citation Details
Title: How Ritz-Carlton applies "TQM." (Ritz-Carlton Hotel Co.; total quality management)(includes related articles)
Author: Charles G. Partlow
Publication: Cornell Hotel & Restaurant Administration Quarterly (Refereed)
Date: August 1, 1993
Publisher: Cornell University
Volume: v34 Issue: n4 Page: p16(9)
Distributed by Thomson Gale
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