Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
by Quint Studer
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Book Summary Information
Author: Quint StuderEdition: Paperback
Published: 2004-03
ISBN: 0974998605
Number of pages: 280
Publisher: Fire Starter Publishing
Book Reviews of Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Book Review: Let Your Flame Burn Bright
Summary: 5 Stars
"For many who work in health care today, overwhelming business pressures and perceived barriers to change have nearly extinguished their flame of passion to help others.
Join Quint Studer and thousands of Fire Starters nationwide on an awe-inspiring journey of purpose, worthwhile work, and making a difference.
Hear Quint's personal story and learn how you can apply specific prescriptive tools and practices to create and sustain a worldclass organization... a great place for employees to work, physicians to practice and patients to receive care.
LET YOUR FLAME BURN BRIGHT."
[from the book of the back cover]
Summary of Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."
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