Good Communication that Blocks Learning (HBR OnPoint Enhanced Edition)
by Chris Argyris

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Book Reviews of Good Communication that Blocks Learning (HBR OnPoint Enhanced Edition)

Book Review: The executive's agenda for success in the 21st Century
Summary: 3 Stars

Twenty-first-century corporations will not survive unless they get better work from their employees. This does not mean just worker harder, but it means that employees need to take active responsibility for their own behavior and make proper use of empowerment to solve fundamental problems. According to Argyris "the key to better performance is better communication", but he argues that current techniques (focus groups, organizational surveys, management-by-walking-around, and others) "will actually inhibit the learning and communication that twenty-first-century corporations will require". He explains in great detail what is wrong with the current tools used in management and concludes that "managers need employees who think constantly and creatively about the needs of the organization." And the way to do this is to improve corporate communications, demanding more of everyone involved. This should eventually result in a new level of selfawareness, candor, and responsibility.

Chris Argyris always challenges his readers and it is no different in this article. His arguments are as usual very strong, but this time he is short on advice on how to improve matters. My main criticism on this article is that it is too academical and romantic. Yes, he uses practical examples but there is too little guidance on improvement. The article is written in somewhat difficult business US-English.

Summary of Good Communication that Blocks Learning (HBR OnPoint Enhanced Edition)

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