Driving Peak Sales Performance in Call Centers
by Mary Murcott
Our Price: $39.95
Availability: Usually ships in 24 hours
Buy Used: from $21.49 (click here)
Category: Book
See more book details and other editions
Book Summary Information
Author: Mary MurcottEdition: Paperback
Audio: English (Unknown); English (Original Language); English (Published)
Published: 2005-02
ISBN: 1932558055
Number of pages: 324
Publisher: ICMI Inc.
Summary of Driving Peak Sales Performance in Call Centers
Learn how to discover and unlock the "hidden opportunities" for additional revenue that are currently residing in your call center. In Driving Peak Sales Performance in Call Centers, Mary Murcott reveals the tools, practices and strategies for driving large-scale sales improvements, gleaned from her own experiences and those currently being used by the best-in-breed contact centers of leading companies, including American Express, Convergys, Cox Communications, Hilton Hotels, Lands? End, RMH Teleservices and others. She shares proven techniques to create new performance reporting tools; develop new hiring, training, performance management and coaching processes; and design incentive programs that will motivate your staff to perform at their peak levels.Customer Service Books
Book Subjects
- Arts & Photography
- Biographies & Memoirs
- Business & Investing
- Children's Books
- Comics & Graphic Novels
- Computers & Internet
- Cooking, Food & Wine
- Entertainment
- Gay & Lesbian
- Health, Mind & Body
- History
- Home & Garden
- Horror
- Law
- Literature & Fiction
- Mystery & Thrillers
- Nonfiction
- Outdoors & Nature
- Parenting & Families
- Professional & Technical
- Reference
- Religion & Spirituality
- Romance
- Science
- Science Fiction & Fantasy
- Sports
- Teens
- Travel
Most talked about in Customer Service Books
Customer-Directed Healthcare Reform with Episode Pricingby Douglas Emery
South-Western Educational Pub; Published: 2005-12-05; Hardcover; Book
Best price: $25.12
Price in other shops:
Creating New Clients: Marketing and Selling Professional Servicesby Kevin Walker, Paul Denvir, Cliff Ferguson
Cassell; Published: 2000-05; Paperback; Book
Price in other shops:
Customer Service - NVQ Level 2: Unit 2 Store, Retrieve and Supply InformationFinancial Times Prentice Hall; Published: 1996-11-04; Paperback; Book
The DNA of Customer Experience: How Emotions Drive Valueby Colin Shaw
Palgrave Macmillan; Published: 2007-06-15; Hardcover; Book
Best price: $40.15
Price in other shops:
We First: How Brands and Consumers Use Social Media to Build a Better Worldby Simon Mainwaring
Palgrave Macmillan; Published: 2011-06-07; Hardcover; Book
Best price: $6.75
Price in other shops:
Product Information Management for Mass Customization: Connecting Customer, Front-office and Back-office for Fast and Efficient Customizationby Cipriani Forza, Fabrizio Salvador
Palgrave Macmillan; Published: 2007-02-15; Hardcover; Book
Best price: $101.77
Price in other shops:
Sales Management: People and Profitby James M. Comer
Allyn & Bacon; Published: 1991-01; Hardcover; Book
Best price: $29.00
Price in other shops:
101 Quick Tips: Create A Great Customer Experience (Penguin Original)by Debbie Mayo-Smith, Dr. Ian Brooks
Penguin Global; Published: 2009-07-08; Paperback; Book
Best price: $6.00
Price in other shops:
Customer Service: A Practical Approach (for ITT only)by Elaine K. Harris
Prentice Hall College Div; Published: 1995-12-26; Paperback; Book
Best price: $25.20
Price in other shops:
Strategic Database Marketing: The Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Programby Arthur Hughes
McGraw-Hill; Published: 2005-08-26; Hardcover; Book
Best price: $157.60
Similar Books and other products
Little Red Book of Selling: 12.5 Principles of Sales Greatnessby Jeffrey Gitomer
Bard Press; Published: 2004-09-25; Hardcover; Book
Best price: $7.94
Price in other shops:
Call Centers For Dummiesby Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
For Dummies; Published: 2010-05-04; Paperback; Book
Best price: $14.99
Price in other shops:
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition)by Brad Cleveland
ICMI Press; Published: 2006-11-15; Paperback; Book
Best price: $25.99
Price in other shops: