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 Customer Care Excellence: Create an Effective Customer Service Strategy (Customer Care Excellence: How to Create an Effective Customer Care)Best Price: $31.86 Today?s consumers are sophisticated, well informed and have high expectations of the services... |  Wooing Customers Back: How to Give Great Service and Increase Your Own SuccessBest Price: $7.24 New, updated version of this popular book. For anyone in customer service, WOOING gives you ways... |  Care & Keeping of Customers: A Treasury of Facts, Tips & Proven Techniques for Keeping Your Customers Coming BackBest Price: $2.55 The book was given to me as a gift, and has become a treasured "refresher course" on... |  It at Your Service: Knowing and Keeping Your ClientsBest Price: $12.97 This book is well written and provides a detailed and insightful look into how an IT department... |  Service Operations Management: Improving Service Delivery (2nd Edition)Best Price: $63.99 Johnston and Clark is the textbook of choice for teaching service operations management. Its... |
 Telephone Skills for Professionals in Health CareBest Price: $8.09 This practical booklet helps healthcare employees who interact with patients and other customers... |  Quick Response: Managing the Supply Chain to Meet Consumer DemandBest Price: $97.98 As indicated by the title, this book is about supply chain management in the consumer product... |  Microsoft CRM for DummiesBest Price: $8.00 As a pretty smart guy that has mastered Office and can damn near figure out most software... |  Fleet ManagementBest Price: $49.95 As American manufacturing and distribution companies search for operational savings, it has only... |  The eProcess Edge: Creating Customer Value & Business in the Internet EraBest Price: $2.94 In plain English, this book defines eProcess and how a company can use it to it's advantage. ... |
 Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the WorldBest Price: $8.95 Every one of us has encountered horrible customer service. We've each had those experiences... |  After the Sale: How to Manage Product Service for Customer Satisfaction and ProfitBest Price: $89.00 I am CEO of a company in Asia that provides technical support for medical equipment. I employ... |  The Disease to Please: Curing the People-Pleasing SyndromeBest Price: $15.92 This book was recommended to me by my counselor. The book is full of insightful information. It... |  Customer Friendly: The Organizational Architecture of ServiceBest Price: $10.98 |  The Ultimate Customer Support Executive: Unleash The Power Of Your CustomerBest Price: $49.95 Phil writes a compelling book for the support executive. It is straight forward and makes you... |
 Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with the . . . from Hell series)Best Price: $10.73 Effective and practical strategies for dealing with difficult, unmanageable customers on the... |  Business Telecom Systems: A Guide to Choosing the Best Technologies and ServicesBest Price: $17.99 This book contains so much information about telecom systems that i dare not add anything to it.... |  Can I Have 5 Minutes of Your Time?: A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 SalespersonBest Price: $7.13 Can I Have 5 Minutes of Your Time? is one of the best selling books on sales to come along in... |  The Relational Enterprise: Moving Beyond CRM to Maximize All Your Business RelationshipsBest Price: $1.89 Thanks to recent technologies, companies have made great strides in customer relationship... | The Relational Enterprise: Moving Beyond CRM to Maximize All Your Business Relationships Best Price: $1.89 Thanks to recent technologies, companies have made great strides in customer relationship... |
 Customer Service: Utility StyleBest Price: $60.57 Successful utility customer service leaders are providing great service while reducing costs. ... |  Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)Best Price: $12.99 If you are looking for bite size stories that can be absorbed in a minute or less, this is a... |  Customer Connections: New Strategies for GrowthBest Price: $0.58 I found that this book is useful as it introduced a useful tool for customer relationship. The... |  The Loyalty Link: How Loyal Employees Create Loyal CustomersBest Price: $3.00 This is one of the few books I've seen that attempts to link the important role employees play... |  Measuring and Managing Customer Satisfaction: Going for the GoldBest Price: $27.02 This book is what its title says: it is for companies that are ready to go for the gold, the... |
 Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer (Industrial Engineering)Best Price: $15.99 Praise from business leaders for Agile Competitors and Virtual Organizations "This book is... |  Implementing CRM: From Technology to Knowledge (John Wiley Series in Information Systems)Best Price: $44.37 Firms are continually seeking new ways to forge close relationships with their most valuable... |  Sap Service and Support: Focusing on Continuous Customer ServiceBest Price: $52.95 |  Corporate Restructuring: Lessons from ExperienceBest Price: $31.99 This is an interesting book but with a strong focus on the international overview so be careful... | Fleet Management Best Price: $49.95 As American manufacturing and distribution companies search for operational savings, it has only... |
 Crisp: Retailing Smarts Series: Build a Continuing Relationship, Workbook #3 (Retailing Smarts Series)Best Price: $5.50 While Building a Continuing Relationship is tailored towards those in retail, anyone in outside... |  Become The Brand of Choice: Make Your Name a Powerful Brand and Earn MillionsBest Price: $15.43 Jason writes out in detail the 50 steps to personal magnetism that explains what attracts others... |  Thank God It's Sunday!: The Gospel of Customer ServiceBest Price: $8.73 This is one of the best works on customer service I have ever read. It is simple, fun, exciting,... |  Customer Lifetime Value: Reshaping the Way We Manage to Maximize ProfitsBest Price: $14.40 Get the competitive edge by effectively managing customer lifetime value The customer... |  CRM for the Common ManBest Price: $24.95 For any audience that is unfamiliar with CRM and need an easy to read introduction this book is... |
 Customer Care Excellence: How to Create an Effective Customer Focus 5th edition (Customer Care Excellence: How to Create an Effective Customer Care)Best Price: $26.75 Customer loyalty is essential to the long term financial success of a business, but with more... |  What Customers Really Want : How to Bridge the Gap Between What Your Organization Offers and What Your Clients CraveBest Price: $3.25 This was a great book! My boss liked it so much he ordered one for each of our main managers and... |  Breakthrough Customer Service: Best Practices of Leaders in Customer SupportBest Price: $69.90 This book departs from the standard practice of empty rhetoric penned by starry-eyed academians.... |  POM for Windows, Version 2Best Price: $34.21 |  Magnetic Service: Secrets for Creating Passionately Devoted CustomersBest Price: $0.01 Cultivating and keeping customers long-term should be a primary goal of any company, but binding... |
 Total Customer Satisfaction: A Comprehensive Approach for Health Care ProvidersBest Price: $60.61 An Excellent Book For All The Managers In Every Organisation....... A Must Read |  Service Orientation: Winning Strategies and Best PracticesBest Price: $42.75 Service Oriented Architecture has gotten considerable attention recently. The book studies its... |  Customer Relationship ManagementBest Price: $11.69 The relationship between suppliers, technology, and customers is explained in this guide to... |  People Exceeding the Expectations of Your Internal and External Customers: A Value focused Customer Care SystemBest Price: $15.15 |  Building a Successful Customer Service Culture: A Guide for Library and Information ManagersBest Price: $84.99 |
 Accelerating Customer Relationships: Using CRM and Relationship TechnologiesBest Price: $8.49 This book is more technological in nature than CRM strategy. It does give information regarding... |  Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's FamiliesFrom personalizing memorials and visitations to aftercare for the bereaved, this thoughtful... |  Satisfaction: A Behavioral Perspective On The ConsumerCustomer Satisfaction; a perspective on customer behavioral explain about dimension on how... |  Making the Client Connection: Maximizing the Power of Your Personality, Presentations, and PresenceBest Price: $7.85 One of the best ways to attract clients in today's marketplace is for financial advisors to... | Satisfaction: A Behavioral Perspective On The Consumer Customer Satisfaction; a perspective on customer behavioral explain about dimension on how... |
| Making the Client Connection: Maximizing the Power of Your Personality, Presentations, and Presence Best Price: $7.85 One of the best ways to attract clients in today's marketplace is for financial advisors to... |  If You're So Brilliant ...How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)Best Price: $6.00 Key account management (KAM) is not a sales initiative, it is a business-wide process that must... |  Customer Service Made Easy (Entrepreneur Made Easy)Best Price: $5.65 Having read volumes on the topic of Customer Service, it was refreshing to read the latest from... |  E-Commerce Logistics & Fulfillment: Delivering the GoodsBest Price: $68.65 An excellent book if you want to sell anything online; full of very practical and easy to... |  The Voice of Your Company: Conversational Skills for Customer Service RepsBest Price: $12.95 Customer service is a helping profession. A CSR's career is full of surprises and challenges,... |
 Sense and Respond: The Journey to Customer PurposeBest Price: $27.97 Our book published by Palgrave MacMillan outlines a route map to help companies identify the... |  What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's PainBest Price: $1.94 This book, while consistantly informative, was quite a page-turner. I learned many things... |  The Napkin, the Melon & the Monkey: A Customer Service Fable: How to Be Happy and Successful at Work and in Life by Simply Changing Your Mind | ||
See also for Customer Service Books