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 Raving Fans: A Revolutionary Approach To Customer ServiceBest Price: $6.96 By definition, a "raving fan" is a customer that is so happy with your company that... |  Consumer Behavior (8th Edition)Best Price: $138.66 Useful book, includes thinking on both consumer behavior and relevant market strategies. Good... |  Consumer Behavior (9th Edition)Best Price: $74.98 With a strong empirical and market segmentation approach, this book focuses on how the Internet... |  Supply Chain Management (3rd Edition)Best Price: $62.64 I am currently using this book in my Master of Professional Studies in Supply Chain Management... |  The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyBest Price: $13.85 I found this book to be redundant and boring. I also must say that I work for the Ritz-Carlton... |
 Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales CareerBest Price: $14.00 I have been working with Bill Good for the last 18 years and he and his system have built my... |  The Ultimate Question: Driving Good Profits and True GrowthBest Price: $6.00 As the owner of a very small business I am not going to be implementing any type of large-scale... |  Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service OrganizationsBest Price: $13.86 Management Lessons from Mayo Clinic is akin to Donald Trump giving tact lessons Bill Clinton and... |  Services MarketingBest Price: $80.00 For online marketing, this book is one of the better ones on the bookshelf. The case studies are... |  Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)Best Price: $8.99 I have read a lot of books about selling and I found this book very valuable for the one who... |
 How to Become a Rainmaker: The Rules for Getting and Keeping Customers and ClientsBest Price: $2.25 It's difficult for me to get into audio books while commuting, but I really did enjoy this... |  The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your MarketBest Price: $2.33 I'm doing my MBA and the marketing prof. wanted us to read this book. The only claim I can make... |  Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven WorldBest Price: $7.00 Clearly, this isn't the last we'll hear of Pete Blackshaw. His insightful commentary regarding... |  Sales and Service for the Wine ProfessionalBest Price: $32.71 Up to date, with new areas expanded, color plates and maps. Excellent resource for anyone... |  The Big Book of Customer Service Training Games (Big Book Series)Best Price: $8.00 This book was full of fun and easy games. I was able to implement the games while conducting a... |
 Selling Today: Creating Customer Value and ACT! CRM Software Pkg (10th Edition)Best Price: $96.25 this book has helped me in class so much thanks so much for letting me have it |  Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))Best Price: $13.82 Customer relationship management, or CRM, is certainly a hot topic in business today. If you... |  At Your Service: A Hands-On Guide to the Professional Dining RoomBest Price: $16.47 I only bought this book for my Restaurant Management class homework. I was suprised to find out... |  Salesforce.com For Dummies (For Dummies (Computer/Tech))Best Price: $13.41 Good overview but lacking in detailed usage instructions. Need to have step by step walk... |  We: The Ideal Customer RelationshipBest Price: $14.93 We: The Ideal Customer Relationship by Steve Yastrow The Failure of Marketing by Jack Trytten ... |
 Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your LifeBest Price: $2.00 I have met Jim Bergquist (of Biz Futures, who does seminars on the Fish Philosophy)and been to... |  Microsoft Dynamics CRM 4.0 UnleashedBest Price: $33.09 Microsoft?? Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning,... |  Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)Best Price: $4.75 This book provides a solid foundation for customer interactions anywhere. It is... |  Killer Web Content: Make the Sale, Deliver the Service, Build the BrandBest Price: $11.99 Un libro de facil lectura y que te abre la mente, para el desarrollador com?n como yo. |  The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for LifeBest Price: $14.65 This is just the best book about luxury marketing ever written! Every page of my copy is... |
 BE OUR GUESTBest Price: $6.05 An excellent book adaptable to almost any environment where customers are encountered. The... |  Customers For Life: How To Turn That One-Time Buyer Into a Lifetime CustomerBest Price: $3.80 Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer I have given... |  Management: Meeting and Exceeding Customer Expectations (InfoTrac? & Xtra Bind-in Card)Best Price: $109.45 This book was for schooling. The book has a print and font that is hard for me to read. It's... |  Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding ResultsBest Price: $3.48 I facilitate a biz book club for a women's organization and we chose "Hug Your... |  Consumer Behavior: Buying, Having, and Being, 6th EditionBest Price: $35.00 Good textbook with a lot of interesting articles and illustrations. I bought the 6th Ed... |
 The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your OrganizationBest Price: $12.07 we purchased this book for everyone in our office - in hopes that each person would gain one... |  Human Sigma: Managing the Employee-Customer EncounterBest Price: $14.31 HumanSigma is about what drives people and changing your processes to create emotionally... |  How to Win Customers and Keep Them for Life, Revised EditionBest Price: $7.30 Our management team is reading this book together and discussing it weekly and it has been... |  Customer Service: Career Success Through Customer Loyalty (4th Edition)Best Price: $45.00 Customer Service: Career Success in the Service Economy, 4e provides a systematic process for... |  Discovering the Soul of Service: The Nine Drivers of Sustainable Business SuccessBest Price: $3.98 I recently re-read this book (1999) and Berry's previously published On Great Service (1996),... |
 CustomerCentric SellingBest Price: $11.95 Read the book and get some great ideas... Take the class and look out world.. Awesome concepts... |  Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's ExpectationBest Price: $5.40 Customer service seems to be one of those things that everybody complains about, and it is also... |  Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and LifeBest Price: $13.68 When families visit Disney World, their attention is focused on the majesty of Cinderella's... |  Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)Best Price: $11.45 Today's customers are smarter and more demanding -- and with so many choices available, repeat... |  Managing Customer Relationships: A Strategic FrameworkBest Price: $60.80 The authors present a very well structured concept around the discovery of customer value,... |
 The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control CostsBest Price: $14.98 This is a tremendous book laying out a systematic approach for better customer service.... |  What's the Secret: To Providing a World-Class Customer ExperienceBest Price: $15.60 If there is anyone I've ever met that has captured the essence of consistently delivering... |  Customer Service Training 101: Quick and Easy Techniques That Get Great ResultsBest Price: $14.12 This is a quick easy to read book. I was able to implement some of the games into a Customer... |  Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!Best Price: $7.63 I have read numerous books on customer service and most of them bore me, few provide any new... |  Customer Service Skills for SuccessBest Price: $55.57 One of the best books I have ever seen for customer service. Way to go, CONGRATS, Luiz |
 Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of ConstraintsBest Price: $18.49 Mr. Ricketts has delivered a practical users guide for TOC in the service sector. It is a... |  Call Centers For Dummies (For Dummies (Computer/Tech))Best Price: $15.49 I'm a new call center manager and this book did a great job of explaining a lot of the basics. ... |  A Guide to Computer User Support for Help Desk and Support Specialists, Third EditionBest Price: $58.93 Excellent book. Good for anyone's collections. Helpful in help desk support. Well-written book.... |  Moments of TruthBest Price: $2.50 This book is an excellent read - quick, succint and to the point. Content is still relevant in... |  Secrets of Great Rainmakers: The Keys to Success and WealthBest Price: $0.35 I'd never heard of Jeffrey J. Fox before picking up this book in a bargain bin at a massive book... |
 Strategic Marketing Problems: Cases and Comments, 10th EditionBest Price: $20.00 I am taking an MBa- Marketing course. This text has great case studies and material. Thanks. |  Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary AdviserBest Price: $3.24 this is an understated gem of a book. typically you find the core of a book lying within a few... |  Cisco QOS Exam Certification Guide (IP Telephony Self-Study) (2nd Edition) (Exam Certification Guide)Best Price: $52.12 I ordered the book at Amazon because the shipping cost was much less (to Europe) than if I would... |  Clued In: How to Keep Customers Coming Back Again and AgainBest Price: $15.98 Not really sure why I bought this book. The title certainly did nothing to reveal what a gem it... |  Strategic Database MarketingBest Price: $26.89 Arthur Hughes is a database guru. This books teaches you how to start and develop a customer... |
 Attracting Perfect Customers: The Power of Strategic SynchronicityBest Price: $10.65 This book offered nothing of real value. I've noticed that the only people that really gave it... |  The Supernova Advisor: Crossing The Invisible Bridge to Exceptional Client Service and Consistent GrowthBest Price: $15.82 Rob is a passionate and inspirational leader who whole-heartedly believes in doing the right... |  What Clients Love: A Field Guide to Growing Your BusinessBest Price: $3.74 Frankly, most of this book focuses on 2 things: 1. Rehashing a lot of "Selling the... | ||
See also for Customer Service Books