Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey
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Book Summary Author: Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan, Stephen R. Covey Edition: Paperback Audio: English (Original Language); English (Unknown); English (Published) Published: 2002-06-18 ISBN: 0071401946 Number of pages: 256 Publisher: McGraw-Hill Accessories:
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Book Reviews of the Crucial Conversations: Tools for Talking When Stakes are High
Customer Review: "I didn't know it was possible to be both honest and kind!"
Summary: 5 Stars
Crucial Conversations offers a well organized approach to examining those very select conversations that we all have where the stakes are high, there's a difference of opinion and there is an emotional investment. How these conversations are handled truly separates the good from the best. A friend of mine, who read this material revealed to me that they wished that they had understood (in the early years of marriage) that "it is possible to be both honest and kind". My friend believed that this would have potentially saved the relationship with their spouse.These are the conversation in which we find ourselves responding in the grip of our style under stress, inevitably behaving in ways that lead us farther and farther away from our deepest-held objectives. The power of recalling what we really want in a crucial conversation that has moved toward silence (withdrawing, attacking, avoiding) or violence (labeling, contolling, attacking)offers transforming potential for sharing tough content honestly and respectfully.
The format of this book offers the reader a nicely structured set of 7 principles, associated skills and easy to use key questions and anecdotal examples for practical application. All together Crucial Conversations has all the makings of a communication bible for those interested in expanding their influence, leveraging the wisdom of a group and enriching their relationships.