Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey

Crucial Conversations: Tools for Talking When Stakes are High
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Book Summary Information

Author: Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan, Stephen R. Covey
Edition: Paperback
Published: 2002-06-18
ISBN: 0071401946
Number of pages: 256
Publisher: McGraw-Hill
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Book Reviews of Crucial Conversations: Tools for Talking When Stakes are High

Book Review: Best book in the market!
Summary: 5 Stars

This is by far the best book in the market for business and home use. Excellent book!

Summary of Crucial Conversations: Tools for Talking When Stakes are High

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.


Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

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